Returns & Refunds Policy
Due to the perishable nature of our exotic produce, we offer a satisfaction guarantee to ensure you receive only the freshest fruits. If your order arrives damaged or unsatisfactory, please notify us within 24 hours of delivery to initiate a claim.
Inspect Your Delivery
Examine your fruit immediately upon arrival and document any quality issues with clear photographs.
Contact Support
Email our freshness team at [email protected] with your order number and the photos within 24 hours.
Quality Review
Our specialists will review your claim to determine if the issue was caused by transit damage or a quality defect.
Refund or Replacement
Approved claims will receive either a full refund to the original payment method or a complimentary replacement shipment.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing